Here is a sample of the past project experience of the EagleWing Consulting team. It is presented to describe the specific and measurable benefits that have been achieved by our staff and to identify potential areas in which we can assist your business.
 
 
IT Strategic Planning
 
Accomplishment: Replaced aging legacy core enterprise application system and infrastructure within 9 months, on time and under budget.
 
Situation: $50M software development company with major performance and data integrity problems with legacy enterprise requirement planning (ERP) system.
 
Challenge: Develop 3-year information technology plan to replace aging infrastructure and business applications with limited funding.
 
Project: Within a two-month period, completed an assessment of existing infrastructure and business applications, interviewed the executive staff to understand long term and short term business goals, developed long term strategy and tactical plan, presented proposal to executive staff and received funding approval.
 
Results: Implementation of new telecommunication infrastructure, hardware infrastructure and new ERP system resulted in elimination of performance and data integrity issues, increased access to real time revenue and financial information and reduction in monthly telecommunication costs.
 

 
 
International IT Management
 
Accomplishment: Consolidated international IT organization to expand service offerings and improve operating efficiencies, while reducing costs.
 
Situation: $900M software development company with redundant, geographic application development and support organizations and stagnant funding levels and increasing business demands.
 
Challenge: Merge independent European based 15-person application development and support staff with a U.S.-based fifty-person application development and support staff, while addressing cultural, geographic and technical skill issues.
 
Project: Within a three-month period, completed re-organization efforts by creating focused, global application specific groups (finance, operations, sales and marketing, customer support and engineering, and human resources).
 
Results: Elimination of redundant development activities, improved change control procedures, assurance of common, global business application processes, and gained organization efficiencies in staffing allowed for the creation of a 6-person sales and marketing application development and support staff.
 

 
 
eCommerce
 
Accomplishment: Eliminated all major severity problems within a six week period.
 
Situation: Use of an eCommerce service provider resulted in a need for 21 system interfaces to company's internal business applications. First phase on global project implementation resulted in poor system performance, data inaccuracy (loss of sales orders), and growing customer dissatisfaction.
 
Challenge: Significant improvements needed within a short time period in order to restore confidence of company executives and major customers and to maintain global implementation schedule to meet planned revenue expectations.
 
Project: Assembled cross-functional team and implemented improvements in operating procedures, issue resolution, infrastructure upgrades and software functionality.
 
Results: Reduced weekly severity calls from key customer from six to zero and improved processing time by 300% within a six-week period.
 

 
 
Data Warehousing
 
Accomplishment: Eliminated all data inaccuracies in monthly financial reporting.
 
Situation: Legacy executive information system used for sales and shipment analysis had process reliability and data accuracy issues.
 
Challenge: Implement new data warehousing system (including both infrastructure and software) while supporting high maintenance, legacy system.
 
Project: Nine-month development effort which included replacing hard coded business rules with user maintained tables, consolidating and upgrading system servers, and upgrading database (MS SQL Server) middleware used for extracting, transforming and loading data (Informatica), financial analysis package (Epiphany), and ad hoc reporting software (Business Objects).
 
Results: Data accuracy improved from 90% to 100% and process performance improved by 300%.
 

 
 
Business Process Re-engineering
 
Accomplishment: Reduced order placement to fulfillment process cycle to one-tenth of the time through business process re-engineering.
 
Situation: $1.5B computer manufacturing and software development company with personal computer fulfillment process (sales order to shipment) averaging 21 days compared with major competitors processing time of 2-3 days.
 
Challenge: Examine all multi-disciplinary processes (sales, order administration, finance, manufacturing planning, inventory control, manufacturing and distribution) to identify true value add processes as well as process delays and gain corporate approval for proposed process improvements.
 
Project: Performed a detailed analysis of disparate sales, manufacturing and distribution application systems, data transfers between systems and manual processes and then developed improvements in data transfer between applications and elimination on non-value add manual procedures.
 
Results: Within first three-month period, reduced average fulfillment process time to 7 days. Within second three-month period, reduced average fulfillment process time to 2 days.
 

 
 
CRM Implementation
 
Accomplishment: Addressed major CRM development product deficiencies by prioritizing product features required for product launch.
 
Situation: $50M software development company expanding their customer support software product offerings to include a complete customer relationship management (CRM) software product solution.
 
Challenge: Quickly implement beta version of product internally while providing feedback to the product development team and ensuring overall improvement of the sales and marketing operations.
 
Project: Managed the project implementation through the stages of project formulation, requirements analysis, development, implementation and support. The CRM modules which were implemented included marketing campaign management, marketing fulfillment management, lead management, account management, support service call management, engineering request management, help desk support management, license and asset tracking, and on-line knowledge data base. Working closely with the product development team, coordinated requests for product improvements including changes in systems functionality and seamless integration with Microsoft Outlook.
 
Results: Within a six month period, this CRM product was fully functional and in use by the sales and marketing organization. A centralized database for all customer leads and accounts was in place for the first time at the company. The sales force had the ability to process their sales activity information remotely and synchronize with the corporate database when needed. Based upon this internal use, significant improvements were made in subsequent releases of the product, improving its overall functionality and making it a consistent award-winning product in the CRM industry.
 

 
 
How Can We Help
 
These are examples of our project experience in business analysis, project management and technology deployment. If your company is experiencing issues with current implementation efforts or uncertain how to effectively use new information technology products and services, we would be happy to discuss how our services can help. Please contact us at 508-579-3361 or via e-mail at info@eaglewingconsulting.com.