Companies are struggling with how to provide more attention to more customers more of the time
with limited resources. A seamless integration of web sales, telephone sales, and point of sale
transactions with robust financial back office functionality can provide the solution.
EagleWing Consulting can help implement a complete technology solution or integrate
e-commerce functionality with existing technology while keeping maintenance and support costs to
a minimum.
EagleWing Consulting's core services include implementing e-commerce package solutions that can
be configured within a short period of time, include credit card processing functionality and
are easy to administer. As a certified channel partner of Bizfinity, Inc.
(
www.bizfinity.com), we can provide a
company with fully integrated, e-commerce and financial functionality within a framework that
provides "bank standard" e-commerce services.
Full Integration
Full integration ensures that all sales transactions whether they occur over the web, on the
telephone or in-person at a point-of-sale terminal are processed the same way. For example,
there is one customer database, one product file and one sales history file. This uniform
approach provides ease of maintainability and integrated versatility.
Here are a few examples to illustrate the versatility that exists in this system:
- A customer could use a discount coupon at the retail outlet, over the web and/or via a
telephone sale. All of these transactions will be managed together ensuring that the proper
discounts are applied and credited.
- A customer could place an order over the telephone, elect to take delivery of only a
portion of the order in-person, ship the remaining item(s) to a different address and then
check the status of the order on the web. Although there is only one order, the ability exists
to transact, ship and check status via multiple access methods (web, phone and in-person).
